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What are Repeated Requests?

Repeated requests occur when a user asks the same question or makes the same request multiple times within a conversation. This typically indicates the AI failed to understand or adequately respond the first time.

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Why They Matter

Repeated requests are a strong signal of friction in the user experience:
  • Comprehension failures - The AI didn’t understand what the user was asking
  • Incomplete answers - The response didn’t fully address the question
  • Wrong information - The user had to ask again because the answer was incorrect
  • Lost context - The AI forgot earlier parts of the conversation

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Repeated Request Metrics

MetricDescription
sessionsConversations where this repeated request occurred
usersUnique users who had to repeat this request
messagesNumber of times users repeated this request

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Querying Repeated Requests

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Most Common Repeated Requests

Find what users most often have to ask twice: 
curl "https://api.usethunder.com/v1/query?\
groupBy=REPEATED_REQUEST&\
instanceId=your-instance-id&\
dateRange.start=2024-01-01T00:00:00Z&\
dateRange.end=2024-01-31T23:59:59Z&\
timeGranularity=ALL&\
fields=sessions,users,messages&\
sort.field=sessions&\
sort.order=DESC" \
  -H "x-api-key: YOUR_API_KEY"
Response: 
{
  "elements": [
    {
      "dimensions": {
        "repeatedRequest": {
          "id": "rr-uuid",
          "name": "Order status inquiry",
          "description": "Users repeatedly asking about their order status"
        }
      },
      "fields": {
        "sessions": 67,
        "users": 58,
        "messages": 134
      }
    }
  ],
  "pagination": { "total": 23, "limit": 50, "offset": 0 }
}

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Sessions with Repeated Requests

Find conversations where specific repeated requests occurred: 
curl "https://api.usethunder.com/v1/query?\
groupBy=SESSION&\
instanceId=your-instance-id&\
repeatedRequestIds=rr-uuid-here&\
dateRange.start=2024-01-01T00:00:00Z&\
dateRange.end=2024-01-31T23:59:59Z&\
timeGranularity=ALL&\
fields=messages,sat,dsat,repeatedRequests&\
dimensionFields=title,summary" \
  -H "x-api-key: YOUR_API_KEY"

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Session-Level Counts

When querying sessions, the repeatedRequests field shows how many repetitions occurred in each conversation: 
curl "https://api.usethunder.com/v1/query?\
groupBy=SESSION&\
instanceId=your-instance-id&\
dateRange.start=2024-01-01T00:00:00Z&\
dateRange.end=2024-01-31T23:59:59Z&\
timeGranularity=ALL&\
fields=messages,repeatedRequests&\
sort.field=repeatedRequests&\
sort.order=DESC" \
  -H "x-api-key: YOUR_API_KEY"
This returns sessions sorted by number of repeated requests - highest friction conversations first.

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Use Cases

Identify Confusion Points

High repeated request rates indicate where users struggle to get answers.

Improve Response Quality

Review conversations with repetitions to see how responses can be clearer.

Train Better Responses

Use repeated request data to fine-tune AI responses for common queries.

Measure UX Quality

Track repeated request rates as a proxy for conversation quality.
See Querying Metrics for more query patterns and the full field reference.