Skip to main content
At Thunder, protecting our customers’ data is our top priority. We have implemented comprehensive measures to safeguard sensitive information and maintain the highest standards of security.

​
Encryption

At rest: Your data is stored on dedicated infrastructure within Amazon Web Services (AWS). All customer data is encrypted at rest. In transit: All data transmission occurs over secure channels using TLS encryption. No unencrypted connections are permitted.

​
AI Data Processing

To generate insights, we send conversation data to AI providers (OpenAI and Anthropic) for analysis. We have Zero Data Retention (ZDR) agreements with both providers, which means:
  • Your data is processed in real-time and immediately discarded
  • No conversation data is stored by OpenAI or Anthropic
  • Your data is never used to train their models
Your conversation data only persists on our infrastructure—third-party AI providers process it transiently and retain nothing.

​
Privacy Assurance

We take customer privacy seriously:
  • We do not train models on your data
  • We do not sell your data to third parties
  • Your data stays on our infrastructure

​
Authorized Subprocessors

CompanyPurposeLocation
OpenAILLM inference and analysisUnited States
AnthropicLLM inference and analysisUnited States
GoogleLLM inference and analysisUnited States
SupabasePostgreSQL database hostingUnited States
AWSCloud infrastructureUnited States
QdrantVector databaseUnited States
VercelFrontend application hostingUnited States
Fly.ioBackend application hostingUnited States
WorkOSAuthentication servicesUnited States
TinybirdManaged Clickhouse databaseUnited States
BraintrustLLM observability and cost trackingUnited States
SentryError monitoring and performance trackingUnited States

​
Contact Us

If you have any questions or concerns about our security practices, please reach out at dilip@usethunder.com.