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At Thunder, protecting our customers’ data is our top priority. We have implemented comprehensive measures to safeguard sensitive information and maintain the highest standards of security.

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Encryption

At rest: Your data is stored on dedicated infrastructure within Amazon Web Services (AWS). All customer data is encrypted at rest. In transit: All data transmission occurs over secure channels using TLS encryption. No unencrypted connections are permitted.

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AI Data Processing

To generate insights, we send conversation data to AI providers (OpenAI and Anthropic) for analysis. We have Zero Data Retention (ZDR) agreements with both providers, which means:
  • Your data is processed in real-time and immediately discarded
  • No conversation data is stored by OpenAI or Anthropic
  • Your data is never used to train their models
Your conversation data only persists on our infrastructure—third-party AI providers process it transiently and retain nothing.

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Privacy Assurance

We take customer privacy seriously:
  • We do not train models on your data
  • We do not sell your data to third parties
  • Your data stays on our infrastructure

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Authorized Subprocessors

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Contact Us

If you have any questions or concerns about our security practices, please reach out at dilip@usethunder.com.