Privacy Policy

Last updated: January 2026

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Introduction

Thunder (“we”, “us”, or “our”) provides an analytics platform for AI-powered conversations. This Privacy Policy explains how we collect, use, and protect information when you use our services.

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Information We Collect

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Account Information

When you create an account, we collect:

• Email address
• First and last name
• Organization name and details

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Conversation Data

When you use Thunder to analyze conversations, we receive:

• Message content (text of user, assistant, and system messages)
• Session information (start time, duration)
• End user identifiers (anonymous IDs, not end user emails)
• Custom metadata you choose to include

Note: You control what metadata you send to Thunder. Please ensure you have appropriate consent for any personal information included in custom metadata fields.

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Derived Analytics

We automatically generate insights from your conversation data, including:

• Topics and themes
• Customer satisfaction scores (inferred)
• Session summaries

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Technical Information

We may collect:

• Error logs and performance data
• Product usage analytics
• Session cookies for authentication

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How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Generate analytics and insights from your conversation data
• Authenticate your access to the platform
• Communicate with you about your account
• Improve our services
• Comply with legal obligations

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How We Share Your Information

We share data with service providers necessary to deliver our services, including authentication, database hosting, and AI analysis providers. For the complete list of service providers and how we protect your data, see our Data Security page. We do not sell your personal information to third parties.

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Data Retention

We retain your data for the duration of your customer relationship. Upon termination or request:

• You may request deletion or return of your data
• We will fulfill requests within 30 days
• Data return is provided in a machine-readable format

We may retain data longer if required by law.

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Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Export your data in a portable format

To exercise these rights, contact us at the email below.

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Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies for advertising.

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Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

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Contact Us

If you have questions about this Privacy Policy, please contact us at dilip@usethunder.com.

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Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, United States.